How we communicate with you

The way we communicate matters. At Tai Calon, we want our messages to be clear, warm and easy to understand — whether we’re writing a letter, sending a text, posting online, or speaking with you directly. This consultation is about the words we use, how we explain things, and how we talk with people, not at them. By sharing your views, you’ll help shape communication that is respectful, human, and focused on what really matters to you and your home.

Take a look at our current Tone of voice guide under the documents section.

Why Your Feedback Matters:

Your feedback will help us improve how we communicate so it feels clearer, more respectful, and more human. What you tell us will shape the words we use, how we explain things, and how confident you feel when you receive information from us. By sharing your views, you’ll help us make sure our communication reflects real experiences and supports people to feel informed, listened to, and treated with dignity.