How we decide who gets a home.

Clearer, Fairer, Simpler – But What Do You Think?

We’ve created a brand-new policy that gives you a clearer picture of how we decide who is offered a home – what we consider, how decisions are made, and what that means for you.

This policy has been written using a template approved by customers like you, designed to be simple, easy to understand, and free from confusing jargon. It’s part of our commitment to being more open, transparent, and fair in everything we do. You can download the policy here.

We’d love to hear what you think. If you have any questions or want to know more, just reach out using the contact details in the “Who’s listening” section. We’re always here to help.