Tell us what works: Customers who may need a lot of help and assistance

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Consultation has concluded

At Tai Calon, we want every customer to feel supported, understood, and able to access our services in a way that works for them.

Our Vulnerable Customer Policy is designed to make sure anyone facing extra challenges — whether that's due to health, finances, life changes or other circumstances — gets the right help, at the right time, in the right way.

We're asking for your feedback to make sure this policy truly reflects what matters to you and your community. Whether you've needed extra support yourself, know someone who has, or simply want to help us improve – your voice can help shape how we work.

This is your chance to tell us:

  • Does the policy make sense?

  • Does it feel fair and inclusive?

  • Are there things we’ve missed or could do better?

Your views will help us deliver services that are more accessible, more understanding, and more human. 💬

At Tai Calon, we want every customer to feel supported, understood, and able to access our services in a way that works for them.

Our Vulnerable Customer Policy is designed to make sure anyone facing extra challenges — whether that's due to health, finances, life changes or other circumstances — gets the right help, at the right time, in the right way.

We're asking for your feedback to make sure this policy truly reflects what matters to you and your community. Whether you've needed extra support yourself, know someone who has, or simply want to help us improve – your voice can help shape how we work.

This is your chance to tell us:

  • Does the policy make sense?

  • Does it feel fair and inclusive?

  • Are there things we’ve missed or could do better?

Your views will help us deliver services that are more accessible, more understanding, and more human. 💬

  • CLOSED: This survey has concluded.

    Have your say: Supporting our customers who may need a lot of help and assistance

    Consultation has concluded
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