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Introducing Our New Tenant Chatbot!
Hi, I’m Mel and I am part of the Customer Experience Team, and I have been working on a new way to for you to connect with us, via a new Chatbot called Mya
I joined the development in March and since then we've completed internal testing and a pilot with the Tu Mewn group. Feedback was positive, though they hoped for broader functionality and raised inclusivity concerns.
Following phase one, next steps were discussed. We've now added new questions and addressed key feedback — including translation and text-to-speech features, which are built-in. We've also updated the opening to meet Welsh Language Standards, and Mya can now distinguish between morning and afternoon greetings.
That brings us to phase two – the wider testing of the changes that have been made. Which brings me to you.
💬 What can it help with? Right now, the chatbot can answer questions about:
Rent-free weeks – when they happen and how they work
Rent payments – how to pay, what to do if you're struggling
Rubbish collection – schedules and sorting tips
Fly-tipping & council services – how to report and who to contact
Pests – what to do if you spot unwanted visitors
Pets – rules around keeping pets in your home
🕒 Live support is still available! If your question isn’t covered, or you need extra help, the chatbot will transfer you to a live agent during support hours (8am–5pm).
📣 We want your feedback! This is a pilot, and your input will help shape how the chatbot grows. Please try it out and let us know what works well — and what could be better. Just pop over to the discussion board and let's talk!
Introducing Our New Tenant Chatbot!
Hi, I’m Mel and I am part of the Customer Experience Team, and I have been working on a new way to for you to connect with us, via a new Chatbot called Mya
I joined the development in March and since then we've completed internal testing and a pilot with the Tu Mewn group. Feedback was positive, though they hoped for broader functionality and raised inclusivity concerns.
Following phase one, next steps were discussed. We've now added new questions and addressed key feedback — including translation and text-to-speech features, which are built-in. We've also updated the opening to meet Welsh Language Standards, and Mya can now distinguish between morning and afternoon greetings.
That brings us to phase two – the wider testing of the changes that have been made. Which brings me to you.
💬 What can it help with? Right now, the chatbot can answer questions about:
Rent-free weeks – when they happen and how they work
Rent payments – how to pay, what to do if you're struggling
Rubbish collection – schedules and sorting tips
Fly-tipping & council services – how to report and who to contact
Pests – what to do if you spot unwanted visitors
Pets – rules around keeping pets in your home
🕒 Live support is still available! If your question isn’t covered, or you need extra help, the chatbot will transfer you to a live agent during support hours (8am–5pm).
📣 We want your feedback! This is a pilot, and your input will help shape how the chatbot grows. Please try it out and let us know what works well — and what could be better. Just pop over to the discussion board and let's talk!
